The second visit is to Duxford Lodge in Cambridgeshire, run by ex-phone salesman Kevin Patel. He's hoping to turn his family-owned hotel into a 1940s inspired B&B. On arrival, Stacey and Gemma's first impression is that it looks like a nursing home, while Ged and Suzanne notice a lack of attention to detail. In Caroline and Stephen's room a loose tile causes concern. During an afternoon of baking, Ged announces he's been a chef for 25 years - a boast that leads to him having egg on his face. At breakfast the service is far from smooth, and after some serious errors Kevin has to face stiff criticism at feedback. He is stunned by the comments, saying there will be no more Mr Nice Guy.