Santa and Mrs. Claus's magical home, Northpole, has grown into a huge city powered by the magic of holiday happiness around the world. Yet families around the globe have gotten too busy to enjoy the season together, and Northpole depends on their holiday happiness to keep it going. One of these stressed-out souls is Chelsea, a single mom who is trying to get noticed at her new reporting job while helping her ten-year-old son Kevin adjust to a new school. When he starts talking about real elves and actual sleigh rides, she worries that his imagination has gotten out of control. With a little added help from Kevin's charming teacher Ryan, a mysterious elf Clementine, and a gospel singer named Josephine, Chelsea may learn that even chasing down the facts can lead to holiday magic.