The Special Operations Response Team, or SORT, are busy with two calls to young patients. Michal has severed his finger, but the crew are hopeful it can be repaired with an operation. While at an outdoor inflatable assault course, the challenge is to help a child with a broken arm get from the bouncy surface where she fell, safely into an ambulance without falling over.We are with paramedics Kim and Scott from Dalkeith as they revive a man who has collapsed on the street after a night out involving ketamine and alcohol, and they help a 92-year-old get ready for hospital.Meanwhile, an ambulance dispatcher at one of the service's call centres struggles to balance limited resources against a huge increase in calls.