In this episode, a patient in North Lanarkshire has fallen on the rocky shore of Banton Loch and is unable to get up. The Special Operations Response Team must keep the patient warm and safe while they work out the best way of getting him to an ambulance and on to hospital.In Hawick, an ambulance crew confronts Scotland's drug problem. A patient lies unconscious on the street having overdosed, and it is a struggle to revive him without knowledge of the drugs involved.Meanwhile, in Kelso, a paramedic offers a hug to a worried husband whose wife of 58 years will need to be taken to hospital.